Returns and Exchanges
At Sunglass City USA, we want to make sure you’re completely happy with your purchase.
If for any reason you are not completely satisfied, we are happy to either send you a different style or issue you a full refund.
Make sure to use our link and create your own shipping label for a quick and easy experience!
Please be sure to:
- Keep your sunglasses in new condition
- Hang on to the original packaging they came in.
All exchanges and returns should be requested within 45 days.
If you would like to make a return you need to:
1. CREATE A RETURN SHIPPING LABEL: Log in to your account and click My Account > Orders
2. PREPARE YOUR PACKAGE: Place the sunglasses in their original packaging. Pack them, along with the return form, into a shipping envelope or box. Affix the prepaid shipping label, making sure no other tracking labels are showing.
3. SHIP: Drop your package off at the nearest USPS Post Office.
Once your return is delivered to our facilities, it takes 5-7 business days to process your return.After your return has been processed, provided that the item returned is in its original condition, you will be refunded via the same form of payment used to make your purchase.For example, if you paid by credit card, the money will be returned to the same card.
How do I make an exchange? Call Us. Please note, we will only do an exchange by phone – we cannot accept exchange requests by email. This helps ensure your exchange goes smoothly and you receive the correct replacement item.